Tom had learned early in his career to always offer a physical control. A button. A switch. A lever. Something the client could touch. This was not a technical necessity — any override could be implemented in software. It was a psychological necessity. People who felt that a machine was making decisions for them resisted. People who felt that a machine was making suggestions that they could physically override accepted. The difference was a $4 toggle switch from the hardware store. Tom kept a box of them in his truck. He thought of them as the most important tool in his kit, because they solved the problem that no specification could: the human need to feel in control of your own land, your own work, your own life. The machines could optimize. The switch said: but I choose.
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